Returns & Exchanges

At PlantingTree, we stand behind the quality of our nursery stock and want to ensure you are completely satisfied with your new greenery. If your plants arrive damaged or do not meet your expectations, our hassle-free return process is designed to help you find the perfect replacement for your home landscape.

Return Process

• 1.
  Initial Inspection

  Examine your plants immediately upon arrival and document any concerns or transit damage with clear photographs.

• 2.
  Contact Support

  Email our customer care team within 5 days of delivery to initiate your return request and share your order details.

• 3.
  Return Authorization

  Once approved, we will provide a Return Merchandise Authorization (RMA) number and specific shipping instructions for your live items.

• 4.
  Refund or Replacement

  After we receive and inspect the returned items, we will issue a store credit, refund, or ship out a healthy replacement plant.